Do I need to register to purchase a product?
An order can also be placed without registration. ※ If you register (registration is free), you will receive information about the latest product launches and exclusive coupons for discounted purchases. Additionally, you can easily shop next time without having to re-enter your name and address.
How long does it take for the order to arrive?
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers around the world every day and strive to provide you with services at the highest level.
The time frame for an order delivery is divided into two parts:
Processing time: 1-3 business days
Shipping duration: 7-10 business days
Returns and Exchanges of Products
If you wish to return or exchange a product, please contact us within 14 days of receiving the product through "Contact." We will address the matter promptly. We place great importance on the quality of our products, but if a product is damaged, stained, or an incorrect item was delivered, you can contact us within 14 days of receipt, and we will arrange for an exchange or return.
Order Cancellation
You can cancel your order within one hour of placing it, provided it has not yet been shipped. In this case, please contact our customer service.
*Once the order has been shipped, cancellation is no longer possible. We ask for your understanding.
During high order volumes, temporary stock shortages, or around holidays, there may be delivery delays. We appreciate your understanding.
If the delivery address is unclear or the recipient is absent for an extended period and we cannot establish contact, the product will be returned to us.
Security and Privacy
Are my personal data secure?
Yes, we place great importance on the security of your personal data. We use advanced security measures to protect your personal information and ensure that it is not accessed, used, or disclosed without authorization.
How is my privacy protected?
We strictly adhere to applicable laws and regulations and implement various technical and organizational measures to protect your privacy. Your personal data is used only for processing orders and improving our service, and it is not shared with third parties without your explicit consent or legal obligation.
Are payment details encrypted?
Yes, all payment information is encrypted during transmission. We use SSL (Secure Socket Layer) technology to ensure that your payment details remain secure during transmission and are protected from unauthorized access.
